Don't panic, but do try to react quickly. Often, the longer you wait, the more difficult it will be to remove a spot or stain.
A spot is anything on or in the fiber that has not bonded to it or to the dyes; it's generally
easy to remove. A stain, on the other hand, has by definition altered the fiber
and or the dye in it, and this damage cannot be completely reversed. It's a permanent
change. In many cases, we can still manipulate the fibers and dye chemicals to
further change, thus improving the appearance of the stain - in many cases to the
extent that it's no longer visible!
Disclaimer: Many spots and stains require professional treatment. This advice is offered in good faith, but MWI shall not be held responsible or liable should the instructions below yeild an unsatisfactory outcome, or cause further damage to the furnishing.
• Immediately scoop up as much of the spill as possible. If possible, use a wet/dry vacuum if spill is large.
• Then blot, do not rub, with clean, white absorbent cloth or paper towels to remove excess moisture. Press down firmly to remove as much moisture as possible. Repeat until no stain is evident on cloth or towels.
• If stain remains on carpet or fabric, use the spot remover solution we provided when your item was protected. Repeat application of spotter if necessary, blotting each time.
• Absorb remaining moisture with layers of white paper towels, weighted down overnight with non-staining glass or ceramic object. Or, if possible, force dry with a hair dryer on the low or medium heat setting.
• When completely dry, you may need to vacuum or brush the pile to restore the original texture.
If you are not sure how to proceed, call us, and we'll either guide you through it or send a technician to take care of the problem.
Please remember - Most of the stains we can't fix are not the result of the spill itself, but of
the homeowner's too aggressive and improper treatment of the spill.